Top Local Air Conditioning
Privacy Policy
Last updated: 1 August 2026
This privacy notice explains how Top Local Air Conditioning collects and uses personal information when you visit this website, contact us or ask for a quotation or service.
Who we are
Top Local Air Conditioning provides air-conditioning installation, servicing, maintenance and repair services across Kent and the South East. For privacy questions or requests, email admin@toplocalairconditioning.co.uk or call 01622 534131.
Information we collect
Depending on how you contact or engage us, we may collect your name, email address, telephone number, postcode or service address, information about your property or equipment, details of the work you need, correspondence, quotation and appointment details, and payment or transaction records. Our website may also record limited technical information such as your IP address, browser type and security logs.
How we use your information
- To respond to enquiries and provide surveys, quotations and requested services.
- To arrange appointments, carry out work and provide ongoing support.
- To manage customer records, invoicing, warranties and complaints.
- To protect the website, prevent fraud and diagnose technical problems.
- To meet legal, tax, accounting, safety and regulatory obligations.
- To send marketing only where you have asked for it or where the law otherwise permits it. You can opt out at any time.
Our lawful bases
We normally use personal information because it is necessary to take steps at your request before entering a contract, to perform a contract with you, to comply with a legal obligation, or for our legitimate interests in operating, securing and improving our business and responding to customers. Where consent is required, such as for certain marketing or non-essential cookies, you may withdraw it at any time.
Who we share information with
We may share relevant information with trusted service providers that help us operate the website, communications, scheduling, payments, accounting and IT; with engineers, installers, suppliers or subcontractors involved in your requested work; with professional advisers and insurers; and with regulators, courts or public authorities where required by law. We do not sell your personal information.
International transfers
Some technology providers may process information outside the UK. Where this happens, we require an appropriate legal safeguard, such as UK adequacy regulations or approved contractual protections.
How long we keep information
We retain personal information only for as long as reasonably needed for the purpose collected, including providing services, handling warranties or disputes and meeting legal, tax and accounting requirements. Enquiries that do not become customers are normally deleted or anonymised when they are no longer needed. Customer and transaction records may be retained for up to six years after the relevant transaction or relationship ends, unless a longer period is required for a legal claim, warranty or regulatory reason.
Cookies
The website uses cookies and similar technologies where necessary for operation and security and, where enabled, for analytics or other optional functions. Non-essential cookies should be used only with the appropriate choice or consent. See our Cookie Policy for more information.
Your rights
Depending on the circumstances, you may have the right to ask for access to your personal information, correction, deletion, restriction, objection, or transfer of information, and to withdraw consent. These rights are not absolute and may be limited by law. To make a request, email admin@toplocalairconditioning.co.uk.
Complaints
Please contact us first so we can try to resolve your concern. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.
Changes to this notice
We may update this notice when our services, systems or legal obligations change. The latest version will always appear on this page with its update date.